These terms take effect when the API opens for sign-up.
1. Fourteen days for unused blocks
You may request a refund within 14 days after purchase for a credit block whose purchased credits have not been used. Request an untouched-block refund from the API dashboard; the dashboard submits it for review and returns a tracking status. If some credits from that block were used, it is not an untouched block; contact support@scripthaul.com from the account address for a review rather than filing a payment dispute.
2. Failed requests need no refund
A cache hit costs zero. NoCaptions, Unavailable, strict language refusals, rate limits, server errors, upstream outages, and budget pauses cost zero. Because those events do not debit a credit, there is nothing to refund for the failed request itself.
3. Automatic outage credit
If a UTC day contains four or more hours recorded with no healthy serving transcript strategy, ScriptHaul automatically adds the whole-credit result of 10% of that account’s successful delivery debits from that UTC day, rounded down. The calculation uses ScriptHaul’s own daily health record and ledger, and a unique account-and-day reference prevents a retry from crediting twice. Missed health observations do not manufacture outage time.
4. Disputes
A card dispute freezes the account while the processor and ScriptHaul review it. Freezing prevents new delivery spend but does not delete the account, ledger, or evidence. Contact us first when possible: a normal refund is faster and avoids processor dispute fees.
5. If the API closes
If ScriptHaul permanently discontinues the API, you may request a pro-rata refund for unused purchased credits within 30 days of the cessation notice. Free allowance credits have no cash value. We will publish the notice and contact the verified account email where reasonably possible.
6. How refunds arrive
Approved refunds return through the original payment method where possible. Processor timing, currency conversion, bank delays, and tax adjustments can affect the final posting date or amount. We do not promise to return fees the payment processor or bank does not return to us where law permits that treatment.
7. Contact
Email support@scripthaul.com from the verified account address with the purchase date and block. Never email an API key or full card number.